The Future is Bright for the Hilton Hotels and Resorts Project Pipeline [Infographic]

Hospitality Industry News - October 11, 2017 - 5:06pm
There is a lot happening lately with Hilton Hotels and Resorts. In August alone, Hilton confirmed plans for more than 30 hotels in the United Kingdom over the next few years, signaling major support in the British hospitality and tourism industry from the global brand. Hilton also established a new coastal landmark this month with the opening of Hilton Yantai, it's second property in the northern Chinese coastal city of Yantai. And Hilton released a brand-new type of room where guests can use a private gym without having to go into a public space, along with a new program called Five Feet to Fitness.
Categories: Vocational

What makes Independent Hotels so Successful? | By Patrick Landman

Hospitality Industry News - October 11, 2017 - 4:59pm
Independent and boutique hotels have a number of advantages over their chain competitors, of which owners can take advantage to achieve greater success. At Xotels we love independent boutique or innovative concept hotels, because the allow us drive premium results. So, what are these characteristics of independent hotels that provide unique selling points over the chain or franchise hotel variety?
Categories: Vocational

Four Seasons Hotels and Resorts and NetJets Offer Exceptional Personalised Service and Seamless Luxury Travel with New Collaboration

Hospitality Industry News - October 11, 2017 - 4:31pm
Born of the shared belief that travelling should be one of life's most enjoyable and fulfilling endeavours, Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, and NetJets, the world's largest private aviation company, are joining forces to offer the ultimate in luxury in the sky and on the ground.
Categories: Vocational

Two Roads Hospitality Selects NAVIS to Optimize Direct Channel Revenue

Hospitality Industry News - October 11, 2017 - 4:26pm
Following a comprehensive review of available technology solutions, Two Roads Hospitality has selected NAVIS as their preferred partner for optimizing reservation sales and marketing. NAVIS, currently being used by 16 of their client properties, today announced that they have entered into an expanded business alliance which will benefit Two Roads Hospitality's collection of truly individual hotels, resorts, and vacation residences.
Categories: Vocational

Carlson Rezidor Hotel Group accelerates its growth across Africa

Hospitality Industry News - October 11, 2017 - 12:52pm
Carlson Rezidor Hotel Group, one of the fastest growing hotel companies in the world, has accelerated its growth in Africa with six hotel openings and the addition of three hotels to its portfolio this year. The new 530 rooms bring the group's African portfolio to a tally of 80 hotels and over 17,200 rooms in operation and under development. With an accelerated growth strategy to deliver on its significant development pipeline, within the next five years the African Portfolio will feature 125 hotels by establishing critical mass in key countries.
Categories: Vocational

PwC Middle East Economy Watch: Economic growth prospects improve for 2018 after falling short of expectations in 2017

Hospitality Industry News - October 11, 2017 - 12:36pm
There were high hopes that 2017 would be a turning point for oil exporting nations, as OPEC-led production cuts rebalanced the market. However, the results so far have been less than anticipated:
Categories: Vocational

An Interview with Andrey Yakunin, VIYM

Hospitality Industry News - October 11, 2017 - 12:27pm
Andrey Yakunin, Co-Founding Partner of VIY Management LLP will be joining us at the Russia Hotel & Tourism Investment Conference this month in Moscow. Ahead of the conference, we spoke with Mr Yakunin to find out more about VIYMs view of the Russian hospitality market and the most promising investment opportunities currently available.
Categories: Vocational

The Evolution of the Review | By Benjamin Jost

Hospitality Industry News - October 11, 2017 - 10:59am
While it's unlikely that Mary and Joseph left a scathing TripAdvisor review after being turned away at the Inn in Bethlehem, hotel reviews have been around, in various forms, since the first hotel opened its doors. As with many other human activities (relationships, journalism/information sharing, etc), "reviews" have become digital. And like those other activities, entire ecosystems have sprung up to support this new channel.
Categories: Vocational

STR: Preliminary September data for Sydney hotels

Hospitality Industry News - October 11, 2017 - 10:46am
STR's preliminary September 2017 data for hotels in Sydney, Australia, indicates rate-driven performance growth. Based on daily data from September, Sydney reported the following in year-over-year comparisons:
Categories: Vocational

STR: Preliminary September data for Hong Kong hotels

Hospitality Industry News - October 11, 2017 - 10:46am
STR's preliminary September 2017 data for hotels in Hong Kong indicates rate-driven performance growth. Based on daily data from September, Hong Kong reported the following in year-over-year comparisons:
Categories: Vocational

STR: Preliminary September data for Dubai hotels

Hospitality Industry News - October 11, 2017 - 10:42am
STR's preliminary September 2017 data for Dubai, United Arab Emirates, indicates performance declines consistent with significant supply growth. Based on daily data from September, Dubai reported the following in year-over-year comparisons:
Categories: Vocational

When Guests Complain, Be All EARS! | By Doug Kennedy

Hospitality Industry News - October 11, 2017 - 10:12am
Considering all of the many components of a positive guest experience during even just a 24 hour stay, and how many guests are in a hotel on any given night, it should not be surprising to any hotelier that at some point during a shift every colleague is likely to encounter complaints. Surely we can and should do all that is possible to prevent short comings, but it is also essential to train everyone how to respond in such a way as to not only fix what is broken, but also to show compassion for the guests' inconveniences.
Categories: Vocational

How Hotel Technology Helps This Historic Hudson Valley Inn Do Everything From Feeding Their Geese to Turning Their Rooms

Hospitality Industry News - October 11, 2017 - 9:25am
Historic Hudson Valley bed and breakfast, Buttermilk Falls Inn, has selected ALICE's staff communications platform to improve employee communication and coordination across the 75-acre estate. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.
Categories: Vocational

Pivot Hotels Expands IDeaS’ Proven Revenue Management Technology to Multiple Properties

Hospitality Industry News - October 11, 2017 - 9:24am
IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, is pleased to announce the expansion of its relationship with Pivot Hotels and Resorts, the luxury and lifestyle operating division of Davidson Hotels and Resorts.
Categories: Vocational

Why matching your hotel brand to your customer persona is important | By Alysha Nadine Smith

Hospitality Industry News - October 11, 2017 - 9:23am
As with any brand, hotels should be considering their target audience in every decision they make. Whether the intended customer is a businessman travelling for work or a group of young people, it'll have an impact on everything from the amenities you should be supplying to which channels you use to market your latest promotions.
Categories: Vocational

OTAs dominate the Chinese travel market

Hospitality Industry News - October 11, 2017 - 9:22am
Although the Chinese government has put pressure on China's big airlines to drive more direct bookings, pushing back against the tide will be a mammoth task as EyeforTravel's research finds that the sector has an Online Travel Agency (OTA) penetration of 77.5% for website bookings and 81.2% for bookings made through an app. In contrast, 17.6% of website users reported to EyeforTravel that they booked direct and a slightly lower 12.9% also went direct through an airline app.
Categories: Vocational

Wyndham Hotel Group Adds 370,000 Sq. Ft. of Meeting Space in 2017

Hospitality Industry News - October 10, 2017 - 4:47pm
Hospitality giant Wyndham Hotel Group today announced the latest addition to its expanding Dolce Hotels and Resorts brand: Cheyenne Mountain Colorado Springs, a Dolce Resort. Growing Dolce's portfolio of leading group and meetings destinations, the resort represents a step forward in the company's mission to increase its diverse offerings for meeting planners.The new addition becomes the fourth resort to join the Dolce brand since it was acquired by Wyndham Hotel Group. Focused on connectivity, creativity and nourishment, the brand's IACC-certified hotels offer creative spaces designed to inspire discovery. The new resort also builds on the company's escalating growth momentum in the group and meeting space: in 2017, Wyndham Hotel Group opened 415 hotels adding 150 new meeting spaces in the U.S. alone. "Wyndham Hotel Group partners with meeting and event planners on every type of meeting – whether a major convention, an intimate board meeting or something in between – across our expansive portfolio," said Barry Goldstein, Wyndham Hotel Group's chief marketing officer. "As demand for meetings travel continues to grow, we will continue expanding our unsurpassed portfolio with unique and flexible spaces in the most coveted destinations."Cheyenne Mountain Colorado Springs, a Dolce Resort, offers 316 guest rooms and suites with mountain views across 200 scenic acres of southern Colorado landscape. A true Rocky Mountain retreat, the resort is home to more than 40,000 sq. ft. (3,700 square meters) of flexible event space alongside a 35-acre private lake and golf course. The hotel is owned by Dr. Kiran Patel, Florida philanthropist and frequent partner developing some of Wyndham Hotel Group's most impressive hotels including the striking Wyndham Grand Clearwater Beach opened earlier this year.New Spaces for Any Gathering With meeting planners in mind, Wyndham Hotel Group continues the persistent growth of its upscale, lifestyle and meetings-focused brands. This year, the company has added more than 370,000 sq. ft. of meeting space and opened several notable additions to its portfolio:
Categories: Vocational

Hotels Are Leaving Money on the Table: StayNTouch Guide Explores Strategies for Maximizing Guest’s Share of Wallet

Hospitality Industry News - October 10, 2017 - 4:16pm
In simple terms, share of wallet (SOW) is the percentage of a customer's total spending that is captured by a business. Today, hospitality technology leader StayNTouch® has launched a new guide aimed at helping hotels entice guests to increase the frequency and amount of their transactions each time they visit. Titled, 5 Easy Hacks to Supercharge Your On-Property Guest Spend, the strategies include profitable upsell and merchandising techniques, encouraging guests to stay more often and amplifying sales.
Categories: Vocational

Three Customer Service Rules That You Need to Follow Correctly | By Katie Scheer

Hospitality Industry News - October 10, 2017 - 4:07pm
All too often we witness employees that do just enough in their customer service efforts, but this is not enough when you're trying to win loyal customers. For example, there are popular rules of "delivering good customer service" that nearly every company attempts to implement, but their employees do the minimum in their execution and upholding of these rules. Which rules am I referring to? Just keep reading to learn them, and let's make a pact that we don't let ourselves or our employees/coworkers fall into the category of doing "just enough." Instead, let's follow these rules correctly (as they are intended).
Categories: Vocational

AccorHotels Makes $930 Million Bid for Australia’s Mantra Group

Hospitality Industry News - October 10, 2017 - 4:02pm
AccorHotels, which is the biggest hotel operator on the European continent, has offered to buy the Australian Mantra Group Ltd. in a deal that values that hotel chain at about $930 million, according to a recent press release from Mantra.
Categories: Vocational
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