Vocational

Customer Service Is A Habit (so Is Bad Customer Service) | By Shep Hyken

Hospitality Industry News - October 5, 2017 - 8:46am
This week is National Customer Service Week. To help celebrate, I'm offering a free Amazon eBook of Be Amazing or Go Home (Available from Amazon). The article below is an example of one of the habits taught in the book. Happy Customer Service Week!
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If hotel alarm clocks tick you off, you’re not alone | washingtonpost.com

Hospitality Industry News - October 5, 2017 - 8:24am
Mention alarm clocks to a frequent hotel guest and you’ll probably get an earful. Those ever-present digital clock radios frequently evoke feelings of confusion, frustration and even rage. Why? Just check into any hotel and try to do anything with the timepiece next to your bed, like set it. Or try to turn the radio off that housekeeping left on. What does this button do? Then again, you could just wait until 3 a.m., when the alarm, set by a previous guest (who managed to figure out how to set it, thanks to a PhD in rocket science), starts buzzing. Good luck trying to get back to sleep after that.
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Reviews and seamless payment methods take lead as drivers in online purchase | By Josephine Wawira

Hospitality Industry News - October 5, 2017 - 8:22am
An analysis of the Q3 Customer Behavior and Online Trends released by Jumia Travel (Jumia Group) the leading online travel booking company, reveals insights into customer shopping habits and forecasts predictions for online hotel bookings.
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Three steps to a sterling online reputation for your restaurant | By Stuart Dickinson

Hospitality Industry News - October 5, 2017 - 8:22am
These days, anyone with a smartphone, internet connection and an opinion is a potential food critic, heaping kindness or criticism on your restaurant for the world to see.
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Oak Inn rebrands as M Star Hotel Atmore

Hospitality Industry News - October 5, 2017 - 8:21am
At Magnuson Worldwide, America's fastest growing hotel brand, we are proud to announce the branding of the M Star Hotel Atmore. Formerly the Oak Inn, the M Star Hotel Atmore is in downtown Atmore off Main Street, 46 miles from Pensacola, Florida. Wind Creek Casino is 11 miles from the M Star. The property is close to many appealing outdoor activities at Westside Park, Magnolia Branch Wildlife Reserve and the Little River State Forest.
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How to identify your customer personas | By Alysha Nadine Smith

Hospitality Industry News - October 5, 2017 - 8:20am
Do you know what your customer personas are? If you're not sure you could be missing a trick. Customer personas help you identify what your customers want, informing your decisions and allowing you to create a better offering with your target audience in mind.
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Local Measure Partners with Cisco to Offer a New Social Sign On, Building Richer Customer Experiences, Understanding Guest Behavior, and Gathering Valuable Data

Hospitality Industry News - October 4, 2017 - 2:03pm
Local Measure, the leading location-based social intelligence platform for hospitality and tourism, announced a Wi-Fi integration with Cisco that enables hotels and other hospitality providers to identify and connect with guests while they are on property, personalizing the customer's experience while they are at the venue.
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Hotels try to shut out noise from guestrooms | usatoday.com

Hospitality Industry News - October 4, 2017 - 1:53pm
Hotels are trying to lull guests to sleep by proactively minimizing the noise they can hear in their rooms. From double insulating walls to adding thicker headboards to installing quieter air conditioning units to providing white noise machines, hotels are trying to provide a more calming sleep environment.
Categories: Vocational

Cloning Your Dog, For A Mere $100,000

Current Issues In Education - September 30, 2015 - 5:33am

The Duponts in Louisiana loved their mutt Melvin so much they jumped at the chance to replicate him. Melvin is gone now, but he has left behind two clones, Ken and Henry.

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National Governors Association, Teachers Unions to Congress: Finish Work on NCLB

Current Issues In Education - September 29, 2015 - 1:31pm
The push comes just days after Speaker John Boehner, an original architect of NCLB, said he plans to resign.

National Governors Association to Congress: Finish Work on NCLB

Current Issues In Education - September 29, 2015 - 12:02pm
The push comes just days after Speaker John Boehner, an original architect of NCLB, said he plans to resign.

John Boehner Leaves a Serious Education Legacy

Current Issues In Education - September 29, 2015 - 9:15am
John Boehner, a chief architect of No Child Left Behind, made a significant mark on education policy.

What Boehner's Resignation Means for NCLB Rewrite

Current Issues In Education - September 28, 2015 - 3:45pm
The House speaker was a principal architect of the No Child Left Behind Act.

Experiment Shows 'Mind Reading' a Real Possibility

Current Issues In Education - September 23, 2015 - 1:00pm
Translating thoughts into electrical signals sent over the Internet allowed two people to communicate

James Patterson to receive honorary National Book Award

Current Issues In Education - September 23, 2015 - 10:20am
NEW YORK (AP) — James Patterson, the best-selling author and tireless advocate for books and literacy, is receiving an honorary National Book Award.

How TV Can Make Kids Better Readers

Current Issues In Education - September 22, 2015 - 6:03am

In their new book, two education scholars argue new media can be a key part of building literacy.

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How TV Can Make Kids Better Readers

Current Issues In Education - September 22, 2015 - 6:03am

In their new book, two education scholars argue new media can be a key part of building literacy.

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Coding Class, Then Naptime: Computer Science For The Kindergarten Set

Current Issues In Education - September 18, 2015 - 5:53am

New software introduces programming skills to pre-readers. Is this 21st century literacy? Or too much, too soon?

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Coding Class, Then Naptime: Computer Science For The Kindergarten Set

Current Issues In Education - September 18, 2015 - 5:53am

New software introduces programming skills to pre-readers. Is this 21st century literacy? Or too much, too soon?

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China Improving technical and vocational education and training

Vocational Ed Videos - May 6, 2013 - 11:50am

http://www.worldbank.org/china - Every year in China more than 11 million students enroll for technical or vocational education. But at ...

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