Hospitality Industry News

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Updated: 30 weeks 6 days ago

Launch of FCS Analytics Provides Hoteliers with Total Business Intelligence Solution

October 18, 2017 - 5:50pm
FCS Computer Systems, a leading global provider of comprehensive hospitality guest services applications and solution design services, announces the launch of FCS Analytics V1.1, the latest addition to the company's growing portfolio of hotel technology solutions. A new state-of-the-art business intelligence platform, FCS Analytics offers a comprehensive overview of a hotel's entire operation through a single interface that fully integrates vital data from FCS and third party property systems. By providing complete customisation of the data that is presented in user-friendly analytical reports, FCS Analytics V1.1 ensures that hotels are equipped with the precise information needed to make informed decisions that maximise property efficiency and revenue.
Categories: Vocational

Caribbean Hotel Profits Suffer In 2016

October 18, 2017 - 5:20pm
CBRE Hotels Americas Research announced that the average Caribbean hotel in its survey sample suffered a 4.7 percent decrease in gross operating profit (GOP) during 2016, according to its newly released twelfth edition of Caribbean Trends® in the Hotel Industry. This decline in profitability follows four consecutive years of double-digit increases in GOP.
Categories: Vocational

I have my Exit Survey Results…now what? | By Richard Evans

October 18, 2017 - 5:19pm
In 1985 I was fortunate to sit next to the general manager of the Waldorf Astoria at Cornell's general manager program. His presentation on exit surveying affected my hospitality life for the next 30 years! When I returned home I put what I had learned into play. I started a small exit survey business on the side and put a program into over 20 hotels. By following the exact "Waldorf" model, these hotels received a 63% average response from every guest that stayed with them. Who could argue? This was an amazing result. I'll share one of the tallied feedback reports with you below.
Categories: Vocational

Using Agile Marketing in 2018 to Maximize Results, While Minimizing Risk | By Alan Young

October 18, 2017 - 5:17pm
It's no secret — the process of building out your 2018 business plan and marketing strategy can, more often than not, feel like gambling. Are you going to wager all your chips (marketing dollars) on black or red, odd or even? Should you make a high bet, or an inside bet? What happens if your bet is a bust? Did you just gamble away the potential success of your business or product?
Categories: Vocational

The Hospitality Industry in Poland Begins to Reap the Benefits of Slow-Building Tourist Gains

October 18, 2017 - 5:16pm
There is a certain progression that takes place in the hospitality industry when a country becomes a vibrant space for business. First, tourists begin to flock there in increased numbers, thus raising demand for hotels. This draws interest from multiple global brands, which is the second step in the progression. Last, the investors begin to match the interest from the brands, thereby raising the country's profile in global hospitality.
Categories: Vocational

Meyer Jabara Hotels Celebrating 40 Years of Strength in Hospitality

October 18, 2017 - 5:14pm
What is the key to success and longevity in hospitality? For William Meyer and Richard Jabara, founding partners of Meyer Jabara Hotels, it's having mutual respect between partners and bringing no ego to work each day. With 2017 marking the 40th anniversary of this privately-owned and family-operated hotel company, Meyer and Jabara are sharing their insight on beating the odds, overcoming challenges, learning lessons and cultivating best practices in an industry fashioned by economic uncertainty and wrought with technological change.
Categories: Vocational

Voyat Debuts Voyat Black, Latest Platform Release that Brings Hotels and Guests Even Closer Together

October 18, 2017 - 4:53pm
Voyat, the company that helps hospitality brands use custom communications to drive direct bookings, today launched Voyat Black, the latest platform release that builds on the Voyat eCommerce Optimization Platform to target high-value traffic with data-driven and highly-relevant messages. The new features go further than ever before in helping hotel brands enhance customer interaction and boost direct revenue.
Categories: Vocational

trivago creates a stand-alone sales subsidiary to accelerate hotel direct business

October 18, 2017 - 4:49pm
trivago, a leading global hotel metasearch, announces the foundation of trivago Hotel Relations GmbH, a new wholly-owned subsidiary that will foster strong direct relationships with independent hotels. The company will focus on empowering hoteliers around the world to be more competitive online and to drive more direct bookings through their hotel websites.
Categories: Vocational

Next-Generation Hotel Property Management Systems: Everything You Need to Know

October 18, 2017 - 4:25pm
Last month, Starfleet Research, the leading provider of best practices IT market research for the hospitality industry, announced the release of The 2017 Smart Decision Guide to Hotel Property Management Systems. It is now available for complimentary access.
Categories: Vocational

Two Formerly Rival Hotel Technology Vendors Come Together to Create Something Special for The Greenwich Hotel

October 18, 2017 - 4:03pm
ALICE, the operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, is celebrating a successful year of partnership with New York City's Greenwich Hotel and Alta, the tablet provider that enhances a guest's stay by allowing users to discover and request available goods and services.
Categories: Vocational

Hotels to realise greater ancillary growth with new event ticket sales tool

October 18, 2017 - 4:03pm
New event ticketing software that empowers hotels to boost their revenue by selling tickets to events has been released by Guestline, the global hospitality software business. Online Ticket Sales integrates fully with Guestline's Rezlynx property management system and the add-on Advanced Conference and Banqueting Manager. Hoteliers benefit from a web solution that can securely take payment, manage availability and seamlessly combine room rate offers if required.
Categories: Vocational

Cendyn Opens Office In Munich, Germany After Seeing Continued Growth In EMEA Region

October 18, 2017 - 3:38pm
Cendyn, the leading CRM and sales platform in the hospitality industry is broadening its reach in EMEA by opening a second European office in Munich, Germany in addition to its existing office in the United Kingdom."Europe has been an exceptional region of growth for us over the past couple of years and our continued commitment of local resources for our clients is always at the forefront of that growth." says John Seaton, Managing Director, EMEA & APAC. "We're seeing that hoteliers are more and more aware of the changing digital landscape in the industry. They understand the need to invest in technology partners that can provide them with the platform and solutions they need to stay competitive and use data in the right way, to engage and drive loyalty with their guests."Cendyn's CRM Suite provides a guest intelligence and loyalty solution that can easily handle complex interfaces, provide marketing automation and leverage real-time data to provide personalized one-to-one communications for every guest, no matter what channel they came through. By targeting the right guests, at the right time, with the right message, hoteliers are able to cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of their brand.Cendyn's Munich office is another step of continued growth internationally. With teams located in the UK, Singapore, Germany, across Canada and the USA, Cendyn proudly serves over 30,000 clients across the globe and continues to offer the most complete set of innovative software and services in the industry, covering hotel marketing, guest engagement, group sales and event management.
Categories: Vocational

Horwath HTL LATAM & Caribbean Hotels & Chains Report

October 18, 2017 - 12:46pm
Following the great success of Horwath HTL's European Hotels Chains Report, we are pleased to launch the LATAM and Caribbean Hotels & Chains Report 2017. We are confident this report will shed light on each important market, providing transparency and significant help to anyone working in the industry.
Categories: Vocational

“Home for the Holidays” No Longer a Family Travel Tradition?

October 18, 2017 - 11:58am
Ah, the holidays. It's that special time when the whole family comes together around a festive table to reconnect and renew. Or is it?
Categories: Vocational

SiteMinder named among The Silicon Review’s 50 best companies to watch

October 18, 2017 - 11:48am
A decade of market disruption has earned the global hotel industry's leading cloud platform, SiteMinder, a place on The Silicon Review's 2017 list of the '50 Best Companies to Watch'.
Categories: Vocational

5 Ways to Protect Your Hotel Brand Online and Increase Profit | By Olive Cogan

October 18, 2017 - 11:12am
A very useful exercise which all hoteliers should be doing on a regular basis is searching for their hotel brand name online and monitoring those results. With so many travel websites, it may seem like an arduous task but it doesn't have to be. If the responsibility is shared across staff members in your hotel the task will become less daunting and you'll be more effective at spotting inconsistencies and mistakes.
Categories: Vocational

Marriott Announces Ed Ryan to Retire as General Counsel

October 18, 2017 - 10:36am
Following a distinguished career of over 21 years, the last 11 years as general counsel, Marriott International, Inc. (NASDAQ: MAR) announced today that executive vice president and general counsel Ed Ryan will retire from the position. Ed will continue as general counsel through early December, at which point he'll transition to an advisory role to company president and CEO, Arne Sorenson, through 2018.
Categories: Vocational

Avendra to be Acquired by Aramark

October 18, 2017 - 10:08am
Avendra, the leading North American hospitality procurement services provider, today announced that its Board of Managers reached a binding agreement with Aramark Corporation (NYSE: ARMK) to acquire the company for $1.35 billion. Avendra is owned by founding shareholders Marriott International, Hyatt, Accor, ClubCorp and IHG.
Categories: Vocational

Fornova partners with eRevMax to create a one-stop shop for smart distribution, benefiting hotels worldwide

October 18, 2017 - 10:08am
Fornova announced that it is joining forces with eRevMax, bringing its market intelligence and market visibility tools to the eRevMax LIVE OS platform. Now hotels that visit the platform for best of breed technology solutions can access Fornova's industry leading Strategic Distribution Management tools, which provide unparalleled insight into a hotel's online market position, efficacy in selling across markets, and recommendations to help optimize distribution.
Categories: Vocational

US revokes economic sanctions against Sudan: What it means for hospitality businesses | By Josephine Wawira

October 18, 2017 - 9:48am
News of the revocation of economic sanctions against Sudan by the United States government, is music to the ears of businesses and investors interested in Africa's third largest country after two decades of severe restrictions.
Categories: Vocational